lokal69 Privacy Policy

This page describes what we collect when you use lokal69 and how we keep that data protected. We take your privacy seriously—every piece of information you share with us, from your account details to your payment history, is handled according to Indonesian data protection standards and our own strict internal practices. Our commitment is to be transparent about what we do with your data and to give you control over how it is used.

We operate lokal69 across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang, serving users who access our slot tournaments, live dealer tables, sportsbook betting, and esports markets. Because we handle sensitive personal and financial information—including identity documents for KYC verification and payment details for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet—we maintain security measures designed to protect that data from unauthorised access, loss, or misuse.

Our privacy practices are shaped by the nature of our service: we must collect enough information to verify your identity, process your deposits and withdrawals, and comply with local regulations. At the same time, we do not collect more than we need, and we do not sell your data to third parties for marketing purposes.

What we collect on lokal69

When you create an account on lokal69, we collect your name, email address, phone number, and date of birth. We also ask for your residential address so we can verify that you are accessing our service from a supported jurisdiction. None of this information is optional—we need it to set up your account and to comply with local gaming regulations.

During your first withdrawal or when we conduct routine account reviews, we ask for identity verification documents. This typically means a copy of your national ID card, passport, or driver's licence. We store these documents securely and use them only to confirm your identity; we do not share them with external parties except where required by law or to prevent fraud.

Payment information is handled with extra care. When you deposit via DANA, e-wallet, mobile banking, or a bank transfer, we receive confirmation of the transaction but do not store your full payment credentials. Your bank or e-wallet provider holds that sensitive data; we only keep a record that the transaction occurred and the amount involved.

How we use your data

Our primary use of your data is to run your account and process your transactions. We verify your identity to comply with anti-money-laundering regulations, we process your deposits and withdrawals, and we maintain a record of your activity for dispute resolution and account recovery.

We also use your data to communicate with you. If there is an issue with your withdrawal, if we need to ask for additional verification documents, or if we detect suspicious activity on your account, we contact you via email or phone. During business hours, our multilingual support team can help you resolve account issues, answer questions about our payment methods, or walk you through the KYC process.

We do not use your data for marketing emails or promotional campaigns unless you explicitly opt in. We do not sell your email address or phone number to third parties. We do not use your betting history to build a profile of you for sale to data brokers.

Third-party processors and data location

We work with payment processors, identity verification services, and cloud hosting providers to run lokal69. These third parties have access to limited data—for example, our payment processor sees your transaction details, and our identity verification partner sees your ID document—but they are contractually bound to use that data only for the purpose we specify and to keep it confidential.

Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. However, we apply the same security and privacy standards regardless of where the data physically resides. If you have concerns about data location, you can contact our support team to discuss your options.

Your rights and our commitments on lokal69

If you close your account on lokal69, we retain your data for a period required by law (typically several years for financial records) to handle disputes, comply with tax obligations, and prevent fraud. We do not use this retained data for any other purpose.

We are committed to keeping your data secure. We use encryption for data in transit, we restrict access to your information to staff who need it to do their job, and we conduct regular security reviews. However, no system is completely risk-free; if a breach occurs, we will notify you and the relevant authorities as required by law.

Our services are available only where local law permits. We do not knowingly collect data from users outside supported jurisdictions. If you believe we hold your data in error, or if you have questions about how we handle your privacy, you can reach our support team during business hours for assistance.