lokal69 Casino & Sportsbook Service Notice

Our service at lokal69 operates in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. This notice sets out the legal basis on which we provide our gaming and sportsbook platform, and what you need to know before you create an account with us. We do not offer our services in jurisdictions where online wagering is prohibited by local law.

By accessing lokal69, you agree that you are responsible for verifying that your use of our platform complies with the laws and regulations of your own jurisdiction. We take that responsibility seriously on our side, too—this page outlines how we approach it.

Service Availability and Jurisdiction

lokal69 makes its slot tournaments, live dealer tables, football betting, and esports markets available only in jurisdictions where we are permitted to operate. Our current scope includes supported Indonesian regions; we do not market, advertise, or knowingly accept account registrations from users outside these areas. If you are accessing lokal69 from a location where online gaming is not permitted under local law, we ask that you do not create an account or use our service.

We monitor for signs of unauthorized access and reserve the right to close any account that appears to be registered from a restricted jurisdiction. If you believe your account has been closed in error, our support team will review your case during business hours, and we'll respond within two working days via the email address associated with your account.

Account Eligibility

To create an account on lokal69, you must be at least 18 years of age and a resident of a jurisdiction where our service is available. During account creation, you provide personal and contact information; during your first deposit or at our request, you will be asked to verify your identity using official documents (such as a passport, national ID, or driving licence). This process—known as Know Your Customer (KYC)—is a legal requirement that we enforce consistently across all lokal69 accounts, regardless of deposit size.

If you do not complete KYC verification when requested, your account may be suspended and any funds held in it may be frozen pending completion. We do not charge a fee for KYC verification, and our support team can guide you through the document upload process in English and other languages during our regular business hours.

Our Data, Privacy, and Compliance Commitments

lokal69 collects personal data—your name, contact details, payment information, and betting history—because we are legally required to do so in order to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell or share this data with third parties for marketing purposes. Our full privacy policy sets out what data we collect, how long we retain it, and how you can request access or deletion. You can review that policy on our privacy page.

We use encryption and secure servers to protect your account credentials and payment details. If you suspect unauthorized access to your lokal69 account, contact our support team immediately; we will help you reset your password and review your recent transactions. Two-factor authentication is available and recommended; you can enable it in your account settings.

Changes to this legal notice will be announced via email to all registered users. If we make a material change to how we collect or use your data, we will notify you at least 30 days in advance. If you disagree with any term or practice, you can close your lokal69 account at any time without penalty by contacting support—pending withdrawals will be processed normally.

Contact and Dispute Resolution

If you have questions about this notice, our legal standing, or how we handle your data, please contact our support team. lokal69 responds to support requests in English and other languages during business hours (Monday to Friday, 08:00–20:00 local time). We aim to respond to account or legal inquiries within two working days.

If a dispute arises between you and lokal69 regarding service terms, payment processing, or game fairness, we offer an internal resolution process through our support team. Unresolved disputes may be escalated to local regulatory authorities in the jurisdiction where your account is held.